At Rapid Oil and Lube, customer service is our number one priority. It is our hope to make every oil change experience a positive one. If you enjoyed your service, let us know! If you didn't, let us know and we will do what we can to change your mind about us!
The service team are always friendly and professional. If I were to recommend a place to get and oil change in Grand Rapids, they would definitely be my first choice! I look forward to working with them in the future.
Wow, that is all I can say. These guys go above and beyond for their customers. It is a rarity these days to find such great service.
The staff and owner are all so nice and professional. They really go above and beyond. I appreciate that they never waste my time trying to sell me something I don't need. I moved closer to 28th street years ago and still drive across town to get my oil changed.
Great experience. They showed me everything. I saw them remove oil filter, throw it away and replace it. They showed and explained why my 2015 Subie requires synthetic oil. As a woman, it was awesome!
The mechanics here are great. They gave my dog treats, didn't try to sell me anything I didn't need, and were very fast. 5/5 would take my dog here again.
Just left this place after my car pretty much freaked out after waiting a few weeks over on an oil change. They were right near my home so I called and pulled right in. Everyone was really nice and didn't make me feel awful for missing my oil change. The best part was that there was no pressure to upgrade my oil or "sell" me on anything. As a woman, this made me feel like I was in good hands and not being taken advantage of. I appreciated how friendly and efficient they were. In the end, this was a great place to drop in to.
Very fast oil change and friendly/knowledgeable staff. Was shown my requested oil was brand new and unopened, before they poured it in. Was shown the condition of my air filter and recommended I wait on replacing it. Was shown the oil level on my car before/after they replaced it. And finally the mechanic made sure to reset the oil life meter on my dashboard, and explained how to do that as well. A+ service and fair prices. Thanks!
I was in on a Wednesday, needing my oil changed and having a bad day getting my car started. The staff there were extremely professional and kind to me when my vehicle died in the shop. They did absolutely everything they could to help me avoid a tow truck; the head mechanic even brought his own truck around the building to jump my car. I couldn't help but laugh when he gave me a fist bump after the engine finally roared to life. Overall, it was a great experience that made my crappy day a lot better. Nothing else to say except, WOW!! Thank you to everyone at Rapid Oil! Keep it up!